Privacy Policy

1Introduction

The Traders Hideout ("we", "our", "us") respects your right to privacy and is committed to protecting the personal information you share with us in compliance with the Protection of Personal Information Act, 2013 ("POPIA"). This policy explains how we collect, use, disclose and safeguard your personal information.

2Information We Collect

When you interact with our website, trading community, or services, we may collect the following personal information:

• Name and contact details (email address, phone number, etc.)
• Login credentials for the Learning Centre
• Information you voluntarily provide through contact forms or sign-ups
• Trading preferences and account information (where relevant to our educational services)

3Purpose of Collection

We collect and process personal information in order to:

• Provide access to our courses, workshops and trading community
• Respond to your enquiries and provide customer support
• Share trading education content, updates and marketing communications (only with your consent)
• Comply with legal or regulatory requirements

4Consent and Marketing

• By submitting your details via our forms, you consent to the collection and use of your personal information as outlined above.
• Marketing emails or SMS communications will only be sent if you opt-in to receive them.
• You may withdraw your consent at any time by using the "unsubscribe" link in emails or by contacting us directly.

5Data Sharing

We will not sell, rent or trade your personal information. We may share information with:

• Licensed traders associated with our services, for support and educational purposes
• Service providers who assist us in operating our website or delivering our services
• Regulators or authorities where legally required

6Data Retention

Personal information will be retained only for as long as it is needed to provide services or as required by law. Once it is no longer needed, we will securely delete or anonymise it.

7Your Rights under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Correct or update your personal information
• Request the deletion of your personal information ("right to be forgotten")
• Object to the processing of your personal data for marketing purposes

Requests can be sent to pieter@thetradershideout.com.

8Security of Information

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure.

9Updates to this Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the effective date.